FAQ

FAQ
How does this work? What is the process?

Purchases can only be made through authorized Cannondale dealerships. After you have designed your dream Supersix Evo Hi-Mod, please create an account and proceed through checkout. You will be asked to choose your preferred dealership, where the dealer will fit the bike to your size and help with any questions you may have. Once the dealer finalizes your purchase, the bike will be created and shiped to the dealership. All payments are handled through the dealer.

For any questions regarding set up, payment, or delivery, please refer to your preferred dealership.

Can I order directly?

Sorry, bike designs can only be finalized and delivered through authorized Cannondale dealerships.

What models are available?

CCL will launch with our award winning frame, the Supersix Evo Hi-MOD. More frames will follow as the site grows.

How long will it take to be delivered?

Approximately one month from when the order is confirmed at the dealership.

Can I just order the frame/can I leave out some parts?

Unfortunately, we only sell complete bikes through this service.

Can I cancel or return my order if I don’t like it?

All sales are final. Replacement/repair may be possible in the case damage is found when arriving at the dealership.

Can I get a customized bike shipped to my country (outside of Japan)?

Cannondale Custom Lab is currently only available in Japan.